Caps Kids Club Privacy Policy
Last Updated: September 9, 2024
Caps Kids Club provides information and opportunities for families to participate in the Washington Capitals fan experience, including games contests, prizes, and other activities. This Caps Kids Club Privacy Policy describes how Lincoln Holdings LLC dba Monumental Sports & Entertainment processes personal information collected when you register for and participate in the Caps Kids Club. Section 6 contains specific information about our practices to maintain children’s privacy.
We may update this Privacy Policy from time to time. Any updated Privacy Policy will be effective when posted. We may try to notify you in advance of those updates by posting notice through the Caps Kids Club or contacting you directly.
1. Sources of Personal Information
We collect personal information from the following sources:
· Directly from children (with their parents’ or guardians’ consent as required by law) as they use the website or participate in Caps Kids Club activities. Section 6 contains specific information about our practices to maintain children’s privacy.
· From parents and guardians of children when they register their children for the Caps Kids Club and engage in Caps Kids Club activities.
2. Personal Information We Collect
When registering for and participating in the Caps Kids Club, we may collect the following categories of personal information about children, their parents/guardians, and general users of our Caps Kids Club Platform.
· Identifiers, such as your name, email address, telephone number, and device identifiers.
· Records about you, including your communications with us, interests, and information you may upload to your Caps Kids Club Profile or share as part of a program or activity. In the case of parents and guardians, information about your child/children who have registered for the Caps Kids Club (e.g., their name, birthdate, gender, school grade level, and favorite sport).
· Demographic information, such as age, birthdate, and gender.
· Commercial information, such as payment information and information related to your transactions and products or services purchased. The payment information is collect by our third party payment processor and identity verification provider; we do not ourselves collect or store your payment information.
· Geolocation information, including precise and non-precise locations derived from your event check-ins.
· Internet and other electronic network activity information, such as preference information and account settings.
· Audio and video information, such as photographs and audio/video recordings.
Other than precise geolocation information, we do not intend to collect other sensitive personal information (e.g., health information, government identifiers, religious beliefs, etc.), except to the extent that information about children under 13 is considered sensitive under applicable law.
3. How We Use Personal Information
We collect personal information primarily to run the Caps Kids Club and operate our business. This includes the following activities:
· Creating and managing Caps Kids Club accounts and profiles;
· Organizing programs, events, and activities;
· Fulfilling orders, prizes, and merchandise;
· Sending newsletters, team information, and other communications;
· Responding to your requests for help, support, and information;
· Verifying eligibility and identity, including to verifying consent from parents and guardians of participating children; and
· Improving the Caps Kids Club programming, website, app, and other offerings.
We may also use personal information for legal, safety, or security reasons, such as complying with legal requirements, investigating and responding to claims, protecting the safety, property, and rights of Caps Kids Club members, their parents/guardians, our staff, and members of the general public.
4. How We Disclose Personal Information
We may disclose personal information to third parties as described below:
· Among affiliates and subsidiaries, including parent entities, corporate affiliates, subsidiaries, and other companies that share common ownership.
· With service providers that help us operate our business and support our relationship with you. These includes providers of IT, internet/hosting, and marketing services, as well as companies that provide business and event support.
· To vendors needed to verify and complete transactions, such as payment processors, shipping vendors, and identity verification companies.
· With law enforcement, government agencies, and other recipients for legal, security, or safety purposes.
· To other entities in connection with a corporate transaction, such as if we sell, transfer, or acquire business assets, in connection with bankruptcy, or other forms of corporate change.
We may provide notice or obtain consent before disclosing personal information to other third parties, including co-sponsors of events and other business partners.
Certain information may be available to the public, such as photographs you share for public posting or if win a contest or prize. We will let you know before you submit personal information whether it will be for public display.
5. Data Security and Retention
The security of your personal information is important to us. We use technical, administrative, and physical security measures that are designed to protect your personal information from unauthorized access, disclosure, use, and modification. We regularly review our security procedures to consider appropriate new technology and methods. Please be aware that, despite our best efforts, no security measures are perfect or impenetrable. We will retain your personal information for the length of time needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
6. Cookies and Other Tracking Technologies
We use cookies, pixels, and similar tracking technologies on our Caps Kids Club Platform to improve our services and ensure they are functioning correctly. Specifically:
· Essential technologies are used to operate our Caps Kids Club Platform. They are essential to provide you our services and to use some of our features, such as access to secure areas. Without these technologies, certain pages (such as transactional pages and secure login pages) would not be possible.
· Functional technologies are used to record information about the choices you’ve made and allow us to personalize your experience. For example, these cookies allow us to maintain your login session, store accessibility options, and remember settings you have applied.
· Analytics technologies are used to help us analyze how the Caps Kids Club Platform are accessed and used so that we could maintain, operate, and continually improve them. For example, these technologies allow us to determine the number of unique visits, measure errors that occur, and collect information about which pages and features are viewed.
You can manage how these tracking technologies are used by adjusting your device or browser settings. We may also offer you a preference center so that you can turn off certain cookies from being used. Please note that if you choose to turn off some of these technologies, certain Caps Kids Club Platform functionalities may not be available to you.
7. Children’s Privacy
Lincoln Holdings LLC dba Monumental Sports & Entertainment is committed to protecting the privacy of children who join our Caps Kids Club. This section explains our collection, disclosure, and parental consent practices with respect to information provided by children under 13 years old.
When participating in the Caps Kids Club, we may collect the following information directly from your child: information about their interests (e.g., books read), participation in trivia, games, and other activities, and points earned/redeemed. We may also collect photos they post to the services and information about their location, including precise geolocation, if they, for example, “check in” at an event.
We use the personal information we collect from children to support their engagement in the Caps Kids Club, including to let them participate in contests, award points/prizes, and engage in other activities related to Caps Kids Club. Children have the option of making certain personal information publicly available via certain features on the Caps Kids Club Platform.
We disclose this personal information to service providers who help us manage the Caps Kids Club and operate our business. We may also disclose personal information if permitted or required by law, for example, in response to (i) a court order or subpoena, (ii) a law enforcement or government agency’s request, (iii) an investigation related to public safety or to protect the safety of a child or other individual, (iv) threats to the security or integrity of our business and services, and (v) our reasonable belief that we need to take precautions against liability.
We will ask for a parent or guardian’s email address and other identity verification information before we collect any personal information from a child under 13. We will not use the information we collect for these consent purposes to market to the parent or guardian, unless the parent or guardian has expressly opted in to email marketing or has separately participated in an activity that allows for such email contact.
When we collect personal information from a child, we will retain that information only as long as reasonably necessary to fulfill the child’s request, ensure the security of our users and our services, or as required by law. If we discover we have collected information from a child in a manner inconsistent with our legal requirements, we will either delete the information or immediately seek the parent’s consent for that collection.
Parents or guardians can request that we stop collecting personal information from their children and that we delete from our records the personal information we have already collected. Please keep in mind that a request to delete information may lead to termination of the Caps Kids Club account or other service. If you would like to exercise these rights, please contact us at:
privacy@monumentalsports.com; or
Monumental Sports & Entertainment
601 F St. NW
Washington, DC 20004
Attn: Legal
202.527.7975
If you believe your child is participating in an activity that collects personal information and you or another parent/guardian have not provided consent, please contact us at the contact information above.
8. Notice to Residents of California, Colorado, and Other U.S. States
Depending on where you live, you may have the following rights with respect to the personal information we maintain about you:
· The right to request to know what personal information we collected about you (categories and specific data elements), from where we collected it, why we have collected, sold, or shared it, and to whom we have disclosed it.
· The right to request that we delete personal information we collected from you.
· The right to correct inaccurate personal information we maintain about you.
· The right to opt out of (i) the sale or sharing of your personal information, and (ii) targeted advertising.
· The right to opt out of certain automated processing and profiling activities.
Please note that we do not sell personal information or share personal information for targeted advertising purposes, including personal information about children under the age of 16. We also do not engage in automated processing or profiling activities that would trigger your right to opt out.
You may communicate your request to exercise your rights via the Data Privacy Request Portal at monumentalsport.com/privacy, by emailing us at privacy@monumentalsports.com, or by calling us at 202.527.7975. You may also have an authorized agent make a request on your behalf. When reviewing your request, we may ask for additional information to verify your and/or your agent’s identity. If we deny your request, you may have the right to appeal.
If you exercise your rights, we will not discriminate against you.
Additional Disclosures for California Residents
This section contains supplemental information about how we process personal information under the California Consumer Privacy Act.
The table below describes the categories of third parties to whom we have disclosed personal information for a business purpose. We do not sell or share personal information.
Categories of Personal Information | Categories of Third Parties |
Identifiers | Affiliates and subsidiaries; service providers; vendors needed to very and complete transactions; law enforcement, government agencies, and other recipients for legal, security, or safety purposes; in connection with a corporate transaction; and entities for which we have your consent |
Records about you | Affiliates and subsidiaries; service providers; vendors needed to very and complete transactions; law enforcement, government agencies, and other recipients for legal, security, or safety purposes; in connection with a corporate transaction; and entities for which we have your consent |
Demographic information | Affiliates and subsidiaries; service providers; vendors needed to very and complete transactions; law enforcement, government agencies, and other recipients for legal, security, or safety purposes; in connection with a corporate transaction; and entities for which we have your consent |
Non-precise geolocation information | Affiliates and subsidiaries; service providers; vendors needed to very and complete transactions; law enforcement, government agencies, and other recipients for legal, security, or safety purposes; in connection with a corporate transaction; and entities for which we have your consent |
Internet and other electronic activity information | Affiliates and subsidiaries; service providers; vendors needed to very and complete transactions; law enforcement, government agencies, and other recipients for legal, security, or safety purposes; in connection with a corporate transaction; and entities for which we have your consent |
Audio and video information | Affiliates and subsidiaries; service providers; vendors needed to very and complete transactions; law enforcement, government agencies, and other recipients for legal, security, or safety purposes; in connection with a corporate transaction; and entities for which we have your consent |
We only use or disclose sensitive personal information for the following purposes: (i) performing services or providing goods reasonably expected by an average consumer; (ii) detecting security incidents; (iii) resisting malicious, deceptive, or illegal actions; (iv) ensuring the physical safety of individuals; (v) for short-term, transient use, including non-personalized advertising; (vi) performing or providing internal business services; (vii) verifying or maintaining the quality or safety of a service or device; or (viii) for purposes that do not infer characteristics about you.
In addition to the rights described above:
· You may request to opt out of sharing your personal information with third parties for those third parties own marketing purposes.
· If you are under 18 and have posted content or information on our website, you can request removal of that content.
To exercise either of the rights above, please contact us at privacy@monumentalsports.com.
9. External Links
Our Caps Kids Club may contain links to websites, apps, and other services that we do not own or control. Those services may have their own privacy policies that describes their privacy practices. We encourage you to read those privacy policies before engaging with those services. Except as otherwise described in this Privacy Policy, we are not responsible for how those third party services process your personal information.
10. Contact Us
If you have any questions about our privacy practices, you may contact us at:
privacy@monumentalsports.com; or
Monumental Sports & Entertainment
601 F St. NW
Washington, DC 20004
Attn: Legal
202.527.7975